Delivery
UNITED STATES OF AMERICA:
Standard Delivery: $15 flat rate on all orders
Express not yet available
Please
note, all orders are shipped from the UK. As such, any orders over $200
may be subject to import duties and taxes, payment of which is the
responsibility of the person placing the order.
Click here to read more about our Delivery Terms & Conditions
Returns Policy
We
guarantee to refund any item you are not completely happy with when you
return it to us in saleable condition within 14 days of receipt.
Refunds will be credited to your original method of payment. In the
interests of hygiene we do not offer refunds on pierced jewellery, or
underwear or swimwear if the hygiene seal has been removed, unless they
are of unsatisfactory quality or unfit for purpose.
All orders can be returned by mail by logging-in to your account and select 'Request a Return' from the 'My Orders' section. Please note, all returns by mail are currently processed by our UK warehouse. Customers will need to return unwanted items to the UK at their own cost.
Click here to read more about how to return by mail.
Alternatively customers in the New York area can return items to our store on Broadway and Broome. Simply take your despatch note with you as proof of purchase, as well as the card you made your purchase with online.
All orders can be returned by mail by logging-in to your account and select 'Request a Return' from the 'My Orders' section. Please note, all returns by mail are currently processed by our UK warehouse. Customers will need to return unwanted items to the UK at their own cost.
Click here to read more about how to return by mail.
Alternatively customers in the New York area can return items to our store on Broadway and Broome. Simply take your despatch note with you as proof of purchase, as well as the card you made your purchase with online.
